Terms and Conditions for CHEVEUX BY AOKI

Last Updated: 28/03/2025

1. Introduction

Welcome to CHEVEUX BY AOKI.

By placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

2. Pre-Order Policy

• All hair extensions are sold on a pre-order basis. This means that items are not kept in stock and will only be ordered after full payment is received.

• Processing time is 4-5 days, after the process time your order will be processed to be shipped out.

• Once a pre-order has been placed, it cannot be canceled or modified.

3. Shipping & Delivery

• WE SHIP INTERNATIONALLY

• Orders are shipped via Royal Mail, DPD, FedEx, USPS or DHL.

• Standard shipping takes 3-7 (3-11 days for international deliveries) business days after the order has been processed.

• Shipping times may vary due to external factors beyond our control, such as courier delays or customs processing.

• Customers will receive a tracking number once the order has been dispatched.

4. Returns Policy

• We accept returns within 14 days of delivery, provided the hair extensions are in original, unused, and good condition (not worn, washed, or altered in any way).

• Customers must contact us at: aokiextensions@gmail.com before returning an item.

• The customer is responsible for all return shipping costs.

• If the item does not meet the return requirements, it will be sent back to the customer at their expense.

5. No Refund Policy

• We do not offer refunds on any orders.

• If a return is approved, the customer may receive store credit or an exchange.

6. Payments

• We accept payments through PayPal, Apple Pay, and direct bank card payments.

• All payments must be made in full before an order is processed.

• We are not responsible for any transaction fees charged by the customer’s bank or payment provider.

7. Order Issues & Disputes

• If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

• We will review the issue and offer a resolution accordingly.

• Chargebacks or disputes initiated without first contacting us may result in the customer being banned from future purchases.

8. Liability Disclaimer

• We are not responsible for delays caused by shipping carriers, customs, or other factors outside our control.

• We are not liable for any allergic reactions or issues arising from the use of our products.

9. Changes to Terms & Conditions

We reserve the right to update these Terms and Conditions at any time. It is the customer’s responsibility to review them before making a purchase.

For any questions or concerns, please contact us at aokiextensions@gmail.com

By placing an order with us, you confirm that you have read, understood, and agreed to these Terms and Conditions.